There are several ways in which you can contact the hosting company whose services you’re using, but the one that you will always find no matter which company you select is a ticketing system. This is the easiest medium of correspondence for several reasons. In the event that no help desk team representative is available at the moment and they’re all occupied, a phone call may not be answered, but a ticket will invariably be received. Also, you can copy & paste extensive bits of info without needing to worry about spelling mistakes, and if a particular issue requires more time to be fixed or a number of replies have to be exchanged, all the information will be in the same location, so either party can always see the comments added by the other one. The negative side of using tickets to contact your hosting company is that they are often separate from the web hosting platform, so if you have to supply info or to adhere to guidelines, you will have to use no less than two different admin interfaces and this number could rise in case you want to administer a number of domain names. Besides, lots of hosting providers reply to tickets after hours, or even once in every 24 hours, and for you as a client, this means wasted time whilst waiting around for an answer.

Integrated Ticketing System in Cloud Hosting

Our Linux cloud hosting packages include an integrated trouble ticket system, which is an integral part of our custom-created Hepsia Control Panel. In contrast to other comparable tools, Hepsia permits you to manage everything associated with the web hosting service itself in one and the same place – invoices, website files, emails, tickets, etc., eliminating the need to use different admin interfaces. In case you have any technical or pre-sales questions or any difficulties, you can open a ticket with a couple of clicks without ever logging out of your hosting Control Panel. In the meantime, you can choose a category and our system will present you with a number of educative articles, which will provide you with more information and which may help you resolve any given problem even before you actually open a ticket. We guarantee a response time of maximum 60 minutes, even if it’s a weekend or an official holiday.

Integrated Ticketing System in Semi-dedicated Hosting

The trouble ticket system that we are using is incorporated into the Hepsia hosting Control Panel, which we have created for our Linux semi-dedicated packages, which implies that you won’t require a different platform to contact our help desk staff – you can do it on the spot the moment you come across an obstacle. Sending a new ticket takes several clicks of the mouse and finding an older one is just as simple. Using our intelligent search functionality, you can quickly find any ticket that you’ve already opened. You can submit a ticket at any given moment whatsoever since our client care staff members are available 24x7x365 and reply in less than an hour, even though it rarely takes this much to get a response. With Hepsia, you’ll have everything in one single place and you can just forget about having to go through 2 or more platforms to fix a simple problem.