One-Hour Response Guarantee in Cloud Hosting
In case you are using one of our Linux cloud hosting packages and you’ve got a query or chance upon some difficulty, you can touch base with us 24x7 by submitting a tech support ticket or by writing an e-mail and we’ll make sure that you receive a response in less than one hour. If the issue can be resolved, we’ll do it before we respond, whilst in case there is something that you have to do on your end, we will provide you with all the needed details – what possible solutions to try, what settings to check, and so on. Typically, you will receive a response within maximum half an hour, which goes to say that waiting for hours or even for more than one day to receive assistance is something out of the question. Our one-hour response guarantee applies to any question that you may have – billing, technical or general.
One-Hour Response Guarantee in Semi-dedicated Hosting
We promise that if you submit a helpdesk ticket from your hosting Control Panel or write an email connected with your semi-dedicated server, you will have a response within no more than one hour. You can get in touch with us whenever you like in regards to general, billing or technical matters and considering the fact that we will be at your service 365 days a year, you will invariably receive help right on the spot. Based on the particular issue or question, we’ll provide you with more info, sort out the problem if it’s been caused by something within our reach or instruct you on how to proceed if you need to update a particular setting for a web app that we can’t access. You can forget about waiting around for a day for each reply. As it is, in most cases we respond to emails and tickets within 20-25 minutes max.