In the event that you have ever had a cloud hosting account before or you've dealt with any other online service, you're probably well aware from personal experience that for many things it's better to consult with a live person over the phone than to exchange support tickets or email messages. If you want to find out more about a specific service before you decide to order it or when something small-scale needs to be made, for instance, it is easier and faster to do it real-time. If you're given the option to talk with representatives by phone, it is also very likely that you are working with a real hosting provider, not just a reseller. The type of support that you will get over the phone may differ between different suppliers - from very general issues to experienced tech support. Usually most providers will offer you pre-sales assistance and 1st level telephone support, while more complex tech issues are resolved through email and tickets.

Phone Support in Cloud Hosting

As we have live phone support 14 hrs every day, you'll be able to call us and consult with our customer support agents to get more information about all Linux cloud hosting packages that we provide and make sure that our servers match the system requirements for your web sites before you purchase anything. For your convenience, we have telephone numbers on three continents so you'll be able to call the one nearer to you - in the United States of America, the United Kingdom or Australia. In case you are already a customer, you can give us a call about general and billing issues, and even about some technical ones. If the situation is strictly technical or it can take longer time to handle, you should go through our ticketing system, that will enable both you and our technical support team to monitor the information supplied by both sides.

Phone Support in Semi-dedicated Hosting

The support services forall semi-dedicated server plans that we offer include real-time phone support for 14 hours a day. If you are not sure which plan is suitable for your websites, you want to find out more about a plan's specs or you need any other kind of info on our solutions, you'll be able to call any of the local numbers that we have in the United States, the UK and Australia and our support representatives will help you. If you currently own an account, you will be able to contact us about sales and general issues, although we're often able to help with numerous technical issues as well. For entirely technical difficulties you will need to employ our built-in ticketing system where the communication between you and our technical support crew will be in 1 place, which is the best option in case the issue requires extra time to be solved or it has to be escalated to our sysadmins.