24/7 Customer Support in Cloud Hosting
All our Linux cloud hosting packages feature 24/7/365 pre-sales, customer and tech support, so no matter if you're inquiring for our website hosting services before you make an order or you are an existing client and you have any question or some difficulty, you'll be able to contact us anytime, which includes weekends and holidays. We have a number of channels to contact us - a couple of telephone lines worldwide for your convenience plus live chat support for billing, pre-sales and general questions; emails as well as support tickets for more technical matters or any matters that require additional time to investigate and handle. Unlike various other web hosting providers, our trouble tickets feature a guaranteed maximum reply time of just 1 hour, thus whatever the problem is, it'll be resolved timely and you will not waste days to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
You will be able to test our support services even before you obtain a semi-dedicated server account from our company since we have telephone and online chat support for billing, pre-sales and general queries. Our representatives can assist you to select the right plan or give you information about our servers, so as to verify if the system requirements for your sites are met. In case you're an existing client, you'll also be able to contact us via e-mail or via our ticketing system, which is accessible from the Hepsia hosting Control Panel. We warrant that when you employ any of these two ways of contact, you will get an answer within a maximum of one hour and that’s 24/7, including weekends and official holidays. If you've used the website hosting services of other service providers, even big ones, you will be able to compare the response time considering that it ordinarily takes a whole day for them to take care of a ticket.
24/7 Customer Support in VPS
When using our Linux VPS packages, you will not ever need to wait for more than one hour to get help for any kind of problem that you may have with the server or the software which comes pre-installed with it. We warrant this short reply time for all of the support tickets which you open from your billing Control Panel or e-mail messages which you send to our tech support crew. We also have local phone numbers in a number of countries globally as well as a live chat service where we can assist you with billing, pre-sales and common questions. Customer and technical support is available 24/7/365 via the various ways of communication, so regardless what your question or problem is, there is always somebody to assist you without delay. In case you need assistance with third-party software, that you cannot deploy or which gives you troubles, you will be able to take full advantage of the Managed Services upgrade package that we offer for all VPS plans.
24/7 Customer Support in Dedicated Hosting
All of the dedicated server packages that we offer include 24/7 support through several means of communication and with a one-hour max response time warranty. When you want to learn more about the packages or you have some general or billing questions, you will be able to call one of the local numbers that we have globally or you can use our live chat support and speak with a live agent. For solely technical problems that require the help of a tech support person or an administrator, you're able to open a support ticket from your billing Control Panel or you could send an e-mail, as all of these channels are more appropriate to track a given problem. The reply time for them rarely is more than 30 mins, so you can forget all about having to wait for a whole day to receive support. The support service is available for any kind of server-related matters, and the pre-installed software. In the event that you want help with third-party apps, you can consider obtaining the Managed Services upgrade that we offer with all of the packages.