A 99.9% Server Uptime
Our cloud hosting system is based on a secure, enterprise–grade hardware architecture and a strongly customized Linux variation. This is why, no matter what your site is, or how many visitors you have, or even in case there’s a DoS assault, our hosting servers will stay up and running and your sites will stay online.
Our Linux cloud hosting packages plans come with a 99.9% server uptime guarantee. And regardless of which datacenter you choose, our uptime guarantee stays the same.
A 99.9% Network Uptime
In addition to our cloud hosting platform, we have also set up our very own internal network in each one of our datacenters. Everything is based on enterprise–class hardware furnished by Juniper. Besides, on every router, we have set up a firewall with a sophisticated set of rules as a way to sieve all shady requests.
In this way, in each of our data centers – in our USA datacenter, in our United Kingdom datacenter, in our datacenter Finland, in our Eastern Europe datacenter as well as in our Australian datacenter, you will take advantage of a 99.9% network uptime guarantee. And this guarantee applies to all web hosting services in each and every datacenter.
A 30–Day Money–Back Guarantee
Like with any other service, when it is your money at risk, you cannot feel truly secure. This is why, with all our cloud hosting plans we offer a 30–day money–back guarantee. If you do not feel pleased with our web hosting service or in case you would like to use an even more robust web hosting solution, such as a Linux VPS packages or even a Linux dedicated servers hosting packages – you’ll receive a full refund, with no concealed costs or reimbursement taxes.
24/7 Technical Support
In the event that you operate a web hosting company, your tech support engineers are of foremost importance. That’s why we have meticulously gathered a very skilled group of customer service technicians, each with many years of expertise behind his back. With their help, our company offers 24x7 support with all our web hosting solutions.
And not just that, our company offers a 1–hour response time guarantee. All technical support questions are responded to in under one hour and our average support ticket response time is under 20 minutes!