Customer Support Channels
A 1–hour Response Guarantee
Delivering top notch support on time is our high priority, so we back up each Linux cloud hosting packages plan with a one hour ticket resolution guarantee. At the time you post a ticket or send us an email, our user support staff will try their best to present the most acceptable solution to your issue and to provide you with guidance promptly.
A Top–quality Support Service
Our help and support service is supplied by a team of trained specialists who’re prepared to answer to your inquiry quickly. You’re able to make contact with the support team by opening a support ticket from your Web Control Panel or by submitting us an email message. On business days, you may also contact us on the phone or use the online chatting solution.
An Intuitive Help Section
The Control Panel gives you an extensive knowledge base that’s integrated into all parts. In each section, you will find a Help control key which will load for you a group of step–by–step courses on how to take advantage of a specific feature or execute a particular action. Also, we have made educational videos so its possible to get a better idea of the Control Panel’s interface.