Client Support Channels
A Sixty–Minute Ticket Response Guarantee
We offer a 60 min response time guarantee for each ticket or email that you send to our customer service team. We’ll speedily reply to all the general queries and forward right away the case to our server admins if further assistance is needed. If you take advantage of our Administration Services package, we’ll perform any of the included server administration tasks at a time that has been agreed upon in advance.
A First–Rate Support Service
- We’ll be available to you 24x7 to respond to any questions that you may have related to our Web Control Panel or any of the applications that we have preinstalled for your convenience on the server. If you also require assistance handling server admin tasks, check out our Administration Services package, which includes data backup storage space, weekly OS updates, server monitoring and restarting services, plus troubleshooting and installation services.
An Intuitive Help Section
Our Web Control Panel has been installed by default for each Linux dedicated servers hosting package. Among its functionalities is a very time and effort–saving integrated knowledgebase that will guide you step by step on all the operations that you can carry out. Most of the help articles have video versions that show all the actions that you can perform in a highly illustrative way. You can find the how–to articles and the video tutorials in the upper right corner of each Web Control Panel section.