Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Center

  • In the Web Control Panel you’ll find a comprehensive Help section offering a variety of help articles and frequently asked questions. They are compiled by our support team of proficient technicians. Simply type in your question and our intelligent software will provide you with the most suitable answer.

  • Top quality support service
  • Educational Video Clips

  • If you prefer to watch how an action is executed or how an issue is remedied, instead of just reading about it, then have a look at our selection of how–to video tutorials. They address lots of different issues and will help you swiftly understand how to work with our Web Control Panel.

  • Intuitive help center
  • A 60–Minute Support Ticket Response Time Guarantee

  • We back up all our semi–dedicated servers with a 24–7 technical support service and a one–hour response time guarantee. Our competent technicians will be at your disposal night and day to respond to your enquiries and to solve any problem that you may possibly stumble upon. Simply send a tech support ticket from the Help Center and we’ll respond back to you without any delay at all.